Who I am

I use my knowledge to build, deliver and improve IT systems for the Western community so that they can transform their work and get to the business of helping students in an engaged and authentic way. I am an IT Leader with experience with data center infrastructure, virtualization, public/private/hybrid cloud and customer support. I have a strong passion in professional development, improving work processes and environment. In my current role I have successfully proposed, designed and delivered multiple, organization-wide transformations that work across the institution where I was able to leverage my passion for communicating, collaborating, and turning that information into recommendations for decision makers with clear, concise implementation plans.

Experience

Associate Director & Principal IT Architect

Mar, 2014 - Present

Design and Develop Public & Private Cloud Infrastructure and Identity Services, lead DC Engineering & Telecom teams

• Planning of long-term IT infrastructure for public and private cloud
• Retooled Engineering Team for transparent, supportive, and collaborative environment
• Implemented DevOps supportive tools and management
• Orchestrated training and hiring for Engineers and Telecommunication positions
• Management of WWU’s Datacenters, on premise and at remote locations
• Development of budget, fees, and financial planning of IT infrastructure & services
• Currently leading Microsoft Teams Migration and Adoption, including Telephony Services
• Implemented Office 365, Tenant, and email consolidation and migration
• Consolidated Student and Faculty email services into one Microsoft 365 Tenant
• Implemented multi-pool Skype for Business Infrastructure
• Implemented new DNS, DHCP and Network Management Services
• Drove adoption of Azure Cloud Services
• Consolidated legacy storage and compute into HCI Infrastructure
• Created a hybrid cloud storage offer based on StorSimple

Manager of Information Technology

Jun, 2002 - Mar, 2014 - 11 years 9 months

Primary technical role providing IT support, troubleshooting, system design and process analysis to faculty, staff and students

• Advised Dean and Chairs on complex implementation of technical solutions
• Coordinated with campus entities on IT policy, procedures and implementation, including KACE adoption
• Elected as technical advisor to Academic Technology Committee of Faculty Senate
• Managed over 25 student employees supporting faculty, staff, students and labs
• Planned, budgeted & implemented IT infrastructure and services
• Trained faculty & staff on hardware and software through presentations and written communication
• Responsible for managing, coaching and talent development for student employees

Student Assistant Network Administrator

Mar, 2000 - Jun, 2002 - 2 years 3 months

• Customer service and IT support, focused on Windows Desktops, Labs, and Account management
• Streamlined processes for job completion, customer care and diagnostics
• Partnered with MIS club to set up CompTIA A+ & N+ training cohorts
• Supported Windows Servers, Novell and Active Directory

Customer Service Technician

Feb, 1996 - Mar, 2000 - 4 years 1 month

• Customer Service role in a remote territory that covered a broad portfolio of personal and business customers
• Performed diagnostics and repair of varied systems including PCs, POS and RS/6000
• Installed Token Ring and Ethernet networks and provided user training for financial customers